To our valued customer:
ACT’s Quality Vision is to become your preferred source for thermal management products and engineering services. On the questionnaire below, please rate, on a scale of 1 to 5, your experience with ACT in various categories. The survey will take only a few minutes of your time and your candid answers will allow us to measure the attainment of our vision, as well as to improve the quality of our service.
Upon receipt, the Quality Assurance Department will review your scores and comments and may contact you to discuss them in more details. Thank you in advance for taking the time to complete this survey.
Vice President, Operations and Quality Assurance
For the first question, please refer to the following scale and descriptions:
Promoters (9-10): Loyal enthusiasts
Passives (7-8): Satisfied but unenthusiastic
Detractors (0-6): Unhappy
For the remaining questions, please use the following key:
1 – Very Unsatisfied, 2 – Unsatisfied, 3 – Neutral, 4 – Satisfied, 5 – Very Satisfied