To Our Valued Customer:
ACT’s Quality Vision is to become your preferred source for thermal management products and engineering services. Your candid answer to the question below will allow us to measure the attainment of our vision and improve the quality of our service.
Thank you in advance for taking the time to complete this survey.
Vice President, Operations and Quality Assurance
Understanding how we look at our scoring scale of 1-10:
Promoters (10-9): Loyal, enthusiastic
Passives (8-7): Luke-warm, unenthusiastic
Detractors (6-1): Unhappy